Voix Manager is a powerful, C++ based desktop switchboard management application designed specifically for operators, receptionists, and call centers utilizing Asterisk PBX systems. Because it features a built-in IAX2 softphone and communicates directly with the Asterisk Manager Interface (AMI), it requires zero server-side installation or modifications.
Getting started efficiently involves understanding its layout flexibility, call management features, and interface shortcuts. 1. Installation & Initial Launch
Voix Manager is natively cross-platform and can be quickly deployed on major operating systems:
Windows: Download the zipped installer from the Voix official site, extract it, and run the setup file.
Mac OSX: Download the Data Image (.dmg), double-click to mount it, and drag the Voix Manager application directly into your Applications folder.
Linux: Extract the downloaded tarball (tar -xzf voixmanager.tar.gz) and run the included installer script.
First Launch: On your first boot, you will see a splash screen. You can input your registration license key or choose to run the software in trial mode. If your organization operates behind a firewall, configure your proxy settings using the Proxy Setup button before registering. 2. Interface Tricks & Customization
Unlike rigid operator consoles, the workspace in Voix Manager is entirely modular.
Modular Drag-and-Drop: Every functional component or panel can be moved anywhere on your display. You can dock, floating-pane, or arrange sections to align with how you monitor traffic.
Dynamic Extension Grouping: For large deployments, avoid scrolling through massive list blocks. Group your company extensions into collapsible folders (e.g., “Sales”, “Support”). These groups can be expanded or contracted instantly via the interface buttons.
Custom Sorting: Extensions can be dragged and dropped between different groups. Each folder can hold its own distinct sorting rules—such as alphabetical sorting by name, numerical sorting by extension number, or a fully customized manual arrangement. 3. Efficient Call Handling Tips
Maximizing call processing speeds requires utilizing the software’s integrated shortcuts:
Automatic Call Holding: If you are actively speaking on a line and need to execute a new outbound call, simply dial out. Voix Manager will automatically place your active caller on Hold without requiring you to manually trigger it first.
Multi-Input Dialing: You are not restricted to clicking on-screen buttons. You can initiate calls using four distinct methods: the on-screen software keyboard, your physical PC keyboard, a connected USB hardware phone keypad, or by simply double-clicking any logged record inside the Call Report panel.
One-Click Operator Interactions: Monitor real-time user status directly through extension icons. Right-clicking or dragging active incoming calls over these extension icons allows you to instantly transfer lines, place users on hold, or route incoming traffic straight into a target user’s voicemail. 4. Best Practices for Administrators
Zero-Server Footprint: Leverage the fact that Voix Manager does not touch your backend system files. This makes it an ideal deployment for embedded or restricted-access Asterisk servers where installing third-party server-side scripts is impossible.
Utilize Call Reporting for Analytics: Train your operators to regularly audit the built-in call activity reports. Because these logs allow double-click callbacks, they double as an efficient tool for managing missed customer interactions before the end of a shift.
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